Last updated: September 2026
Welcome to Alaska Silk Pie Co. These Terms and Conditions govern your use of our website and your purchase of products from our online store.
By accessing our website, creating an account, or placing an order, you agree to these Terms and Conditions. If you do not agree with these terms, please do not use our website or place an order.
About Alaska Silk Pie Co.
Alaska Silk Pie Co. is a Seattle-based dessert company offering handcrafted desserts through our online store.
Products
We make every reasonable effort to accurately describe and display our products, including their appearance, ingredients, size, and other characteristics.
Because our desserts are handcrafted, minor variations in appearance, decoration, color, or presentation may occur. Product photographs are intended to represent the product as closely as possible but may not reflect every individual dessert exactly.
Product availability may change without notice. We reserve the right to discontinue or modify products at any time.
Pricing
All prices displayed on our website are in U.S. dollars unless otherwise stated.
Prices, promotions, products, and shipping charges may change from time to time. The price charged for an order will be the price displayed at the time the order is submitted, subject to correction of obvious errors.
Applicable taxes and shipping charges will be displayed during checkout when required.
Orders
Submitting an order does not guarantee acceptance of the order. We reserve the right to refuse or cancel an order when reasonably necessary, including in cases involving product availability, pricing errors, payment issues, suspected fraud, or delivery limitations.
If we are unable to fulfill an order after payment has been received, we will contact you and, when appropriate, issue a refund to the original payment method.
Payment
Payment is required when an order is placed unless otherwise stated.
Payments made through our website are processed by third-party payment providers. Alaska Silk Pie Co. does not directly store complete credit or debit card numbers on our website.
You agree to provide current, complete, and accurate billing and payment information when placing an order.
Shipping
We ship eligible orders within the United States using third-party shipping and delivery providers.
Available shipping methods, charges, and estimated delivery times are displayed during checkout or elsewhere on our website.
Because our products are perishable, shipping and delivery conditions are especially important. Customers are responsible for providing a complete and accurate delivery address and for making reasonable arrangements to receive the shipment.
Delivery dates and transit times are estimates and may be affected by circumstances outside our direct control, including carrier delays, weather conditions, service interruptions, or incorrect delivery information.
Additional information regarding shipping is available on our Shipping & FAQ page.
Incorrect Shipping Information
Customers are responsible for reviewing their shipping information before submitting an order.
Alaska Silk Pie Co. may not be able to provide a refund or replacement when an order cannot be delivered because the customer supplied an incorrect, incomplete, or undeliverable address.
Cancellations and Order Changes
If you need to cancel or modify an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request, but orders that have already entered preparation or shipping may no longer be eligible for cancellation or modification.
Returns, Refunds, and Replacements
Our desserts are perishable food products and generally cannot be physically returned after they have been shipped.
Claims involving damaged products, incorrect orders, refunds, or replacements are reviewed according to our Refund and Returns Policy.
Please review the Refund and Returns Policy before placing an order.
Product Care and Delivery
Customers are responsible for following any storage, refrigeration, handling, or serving instructions provided with a product.
Once an order has been successfully delivered, Alaska Silk Pie Co. cannot control how the product is stored, handled, or transported by the recipient.
Website Accounts
You may be able to create a customer account on our website. You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account.
Please notify us if you believe your account has been accessed or used without authorization.
Acceptable Use
You agree not to misuse our website or use it for unlawful, fraudulent, abusive, or disruptive purposes.
You may not attempt to interfere with the operation or security of the website, gain unauthorized access to systems or customer information, or use automated methods to abuse or disrupt our services.
Intellectual Property
Unless otherwise stated, the content of this website, including text, branding, logos, product names, photographs, graphics, and other materials, is owned by or licensed to Alaska Silk Pie Co.
You may not reproduce, distribute, modify, or commercially use our website content without permission except where permitted by law.
Third-Party Services
Our website may rely on third-party services for functions such as payment processing, shipping, hosting, analytics, and communications.
These services may be governed by their own terms, policies, and availability. Alaska Silk Pie Co. is not responsible for third-party services beyond the extent required by applicable law.
Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.
Limitation of Liability
To the fullest extent permitted by applicable law, Alaska Silk Pie Co. will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.
Nothing in these Terms and Conditions is intended to exclude or limit rights or responsibilities that cannot legally be excluded or limited.
Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes to our website, products, services, business practices, or legal requirements.
Any updates will be posted on this page with a revised “Last updated” date.
Contact Us
If you have questions about these Terms and Conditions, please contact:
Alaska Silk Pie Co.
Email: alaskasilkpie@gmail.com