Last updated: September 2026
At Alaska Silk Pie Co., we take great care in preparing and shipping our desserts so they arrive in excellent condition. Because our products are perishable food items, we generally cannot accept returns or exchanges once an order has been shipped.
Perishable Products
Due to food safety and quality considerations, Alaska Silk Pie Co. does not accept physical returns of desserts or other perishable products.
Please do not ship any dessert back to us unless we specifically instruct you to do so.
Damaged or Incorrect Orders
If your order arrives damaged, significantly compromised during shipping, or you receive the wrong product, please contact us as soon as possible after delivery.
To help us review the issue, please include:
- Your name
- Your order number
- A brief description of the problem
- Photos of the dessert
- Photos of the shipping box and packaging, when applicable
Please keep the product and packaging until we have reviewed your request, as photographs or additional information may be required to evaluate shipping-related damage.
Refunds and Replacements
Eligible claims are reviewed individually. Depending on the circumstances, Alaska Silk Pie Co. may offer an appropriate resolution, which may include a replacement, partial refund, or full refund.
Approval of a refund or replacement is not automatic and will depend on the circumstances of the order and the information provided.
Shipping Delays
Delivery dates and transit times may occasionally be affected by circumstances outside our direct control, including carrier delays, weather conditions, service interruptions, or incorrect delivery information provided at checkout.
If your shipment is delayed and you are concerned about the condition of your dessert, please contact us so we can review the shipment and determine the appropriate next step.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address when placing an order.
We may not be able to provide a refund or replacement when delivery problems result from an incorrect or incomplete address supplied by the customer.
Order Cancellations
If you need to cancel or modify an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request, but orders that have already entered preparation or shipping may no longer be eligible for cancellation or modification.
Refund Processing
If a refund is approved, it will generally be issued to the original payment method used for the purchase.
After a refund is processed, your bank or payment provider may require additional time before the funds appear in your account.
Contact Us
If you have questions about an order, damaged shipment, refund, or replacement, please contact:
Alaska Silk Pie Co.
Email: alaskasilkpie@gmail.com